- We will accept all authorized returns
- There will be a 20% restocking fee for returns.
- All returns are accepted as long as the request is made to return the item within 14 days of receiving the merchandise.
- Once approved we will generate the FREE UPS prepaid label, we will email you with the label attached.
- Just print the label, attach it to any box/package and return the items.
- You will have 14 days to send the item back for full refund once you receive the free return label.
- Once we receive the items back we will process the return and refund the balance back to your account.
- Please note free return labels are available for items being shipped within 48 continental states only.
- Please contact us here firstname.lastname@example.org to receive an RMA# for your return.
- Please include your Order#, items returning, and the reason for the return.
- Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return.
- Please allow up to 5-7 business days to process your return once we receive it.
- Returns must be received within 14 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse.The 14 days starts from the day the order was received by the customer. Returns older than 14 days will be rejected.
- Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
Final Sale, Clearance, Pop-Up Sale's, Flash Sales, One Day Only Sales AND Buy One Get One:
- All Sale Items, Final Sale, Clearance, Pop-Up Sale's, Flash Sales, One Day Only Sales AND Buy One Get One are Final. No Returns on Final Sale, Clearance, Pop-Up Sale's, Flash Sales, One Day Only Sales AND Buy One Get One
- The term "Final Sale" means an item can not be returned or exchanged
- Please note due to sanitary reasons, the following items will only be eligible for return or exchange if the tags and hygienic liners (if included) are still attached: swimwear, intimates, undergarments, bras, bandeaus, and hair accessories (including hats and beanies). There will be no exceptions on these items.
Defects or Damaged Items:
Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: email@example.com
All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible.
- Exchanges must be made within 14 days of the original purchase date.
- The item you return must meet all of the return guidelines listed above.
- Please contact customer service at firstname.lastname@example.org. Please provide the order # for faster service and add Exchange in the subject line.
- Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
- If we are currently sold out of the size desired, we will be unable to process an exchange so please refer to the return instructions above.
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.
Policy Updated and Effective March 1st, 2020